How can we help you?

Creating an account on Vipio is completely free. We also do NOT charge a booking fee on top of the price set by the hosts. You do not need an account to make a booking.

You can only create one account with one email address. You may have created an account with Vipio in the past. In that case it is best to request a new password. You can do so by clicking "Forgot your password?" on the login page. You will then receive an email with a link to the page where you can set a new password.

At Vipio, privacy is of paramount importance. Your details will never be made public and we will never pass your details on to third parties. Only when you make a booking will your name and address be passed on to the landlord.

If you have forgotten your password, go to the login page and click on 'forgot password'. You will then receive an email from us with a link which you can use to reset your password.

To create a new password, go to your profile page under 'My Profile'. On the left side you will find the heading 'Password'. Click on it and then you can change your password.

If you are logged in and want to log out of Vipio you can go to your account from the homepage (top right of the menu bar). If you then hover your mouse / cursor over your name, a menu will appear. At the very bottom of this menu is Logout.

If you want to delete your account, first go to your account page and then to settings. At the top right of this page you will see 'delete account'. Click on it and follow the steps.

Without an account you can book accommodation on Vipio from the fixed offer. After booking we do need your details so that we or the landlord can contact you if necessary.

By clicking on the heart of the accommodation of your choice you mark it as your favorite. This way you can easily find the accommodation again.

At each accommodation on Vipio there is a calendar. In this calendar you can see which dates are still available and which ones are occupied.

You will receive the address of an accommodation immediately after paying for the booking. Due to privacy laws we are not allowed to show the address details of accommodation before booking.

Some accommodations at Vipio have a required number of minimum nights. In the calendar of this accommodation it is not possible to book less nights. The landlords have deliberately set this requirement and do not deviate from it.

The accommodations at Vipio are very popular and are often booked. Therefore, it is only possible to book directly.

In principle, a baby counts as a travelling person. For each accommodation it is stated how many persons are allowed. This is the total number of adults, children and babies that may stay in the accommodation.

In principle you cannot change anything after you have made a booking. If you do have urgent questions about your booking, it is best to contact the landlord directly.

After you have booked, you will receive a booking confirmation by email. At the same time we will forward your booking to the accommodation. From the accommodation you will then receive any other information. NB Travel agreements are an exception to the 'Distance Selling Act' and are therefore not eligible for a 14 day right of withdrawal ('cooling off period').

Normally, the booking confirmation is sent to your e-mail address immediately after your booking on Vipio. If you have not received the confirmation after 15 minutes please check your spam-box (unwanted email). If the booking confirmation cannot be found there either, please send an email to info@vipio.nl with the problem and your name. It is possible that you can no longer find your booking confirmation. If you would like to receive your latest booking confirmation again please click here

Of course, you may not be able to find your booking confirmation anymore. If you want to receive your most recent booking confirmation again click here

The minimum number of nights you can book is deliberately introduced by the landlord. Unfortunately it is not possible to deviate from this.

The period that you can book ahead varies by accommodation. For each accommodation a calendar is displayed. This stops when you cannot book further in advance.

Not all accommodations at Vipio are accessible to disabled persons. In the search result you can use filters on the left. By selecting the filter 'Disabled' you will see all accommodations which are suitable for disabled persons.

Not all accommodations at Vipio allow you to bring a dog (pet). In the search result you can use filters on the left side. Under the filter 'Characteristics' you will find 'Pets allowed'. By selecting this you will see all accommodations where you can bring a pet.

It varies per accommodation how long it can be rented. However, most accommodations can be booked for a maximum of 3 consecutive weeks.

It is only possible to contact the landlord after you have booked and paid. However, we can forward important questions to the landlord prior to booking.

Some accommodations have fixed arrival and departure days. This means that you cannot arrive or depart on just any day. In the calendar you can only select those dates. Unfortunately these accommodations do not deviate from this.

For an overnight stay in detached vacation homes / accommodations, a QR code is not mandatory in the Netherlands. Hotels may be an exception. Please contact us to find out to be sure.

When booking on Vipio, you enter into a direct agreement with the host. The booking amount you pay is therefore transferred via Vipio directly to the host. After booking, Vipio only provides a payment overview with the booking amount of the accommodation you have booked. However, the host is the 'selling' party and is always obliged to provide (business) customers with a correct invoice (incl. VAT). Please contact the host if you require an (VAT) invoice.

It is not possible to take out cancellation insurance at Vipio.

Because we understand that anyone can make a mistake, we allow our users to cancel a booking within 24 hours without the cancellation rules. However, we do charge a 10% administration fee for this 24-hour cancellation.

To be able to cancel, you must first create an account on Vipio. After you have done that go to "My bookings" in the menu and select the booking you want to cancel. Then under actions choose cancel booking.

No, the travel price for renting an accommodation you always pay directly through Vipio and cannot be paid at the accommodation.

No, the amount for a booking must be paid immediately in total. At Vipio you pay safely, economically and quickly via iDeal or credit card.

The purchase amount is first transferred to Vipio. We transfer part of the money immediately to the accommodation. The other part we put safely in a so-called third-party account until you have checked in. Only then is the landlord paid in full from that account.

Subsequent use or settlement of discount via a discount code or coupon is unfortunately not possible.

Vipio sometimes provides discount codes during promotions. Follow us on Facebook or Instagram to keep up to date with all our promotions.

Some accommodations at Vipio require a security deposit. If a security deposit is required, the amount is always clearly stated at the accommodation. The deposit always has to be paid upon arrival. It varies per accommodation whether you can pay it by pin or contact.

In addition to the rental fee, some accommodations have a number of mandatory additional costs. Think for example of the mandatory costs for final cleaning. There may also be optional costs. For example, for the use of towels. This is always stated in the accommodation on Vipio.

At Vipio, you can pay with credit card, Klarna, iDeal, Google Pay, and Apple Pay, among other options

If you have successfully completed the payment, your booking is final. You will receive a booking confirmation by email with information on how to proceed. Please read this booking confirmation carefully, because the processing is not the same for every booking.

If you would like to arrive and/or depart at a different time, in some cases this is possible. After booking you can contact the landlord to discuss this. Note: later check-in or check-out is an exception and not possible with all providers.

If no one is present at the location or key address please contact the landlord. You can find the landlord's phone number on the booking confirmation you received from Vipio.

If something is wrong during your stay you should contact the landlord. The landlord's phone number is on the booking confirmation you received from Vipio.

Unless otherwise indicated, you do not have to clean the accommodation yourself. However, we do ask that you leave the accommodation in a proper state (broom clean). In addition, it varies per accommodation whether the cleaning fee has to be paid on the spot or is included in the rental price.

Each accommodation on Vipio will indicate when you can check in and out.

It varies per accommodation whether you need to bring your own bed linen. In most cases this can be found in the description of the accommodation. If it is not clear, you can always contact the landlord after booking. The phone number and email address of the landlord can be found on the booking confirmation you received from Vipio.

It varies per accommodation whether you need to bring your own towels. In most cases this can be found in the description of the accommodation. If it is not clear, you can always contact the landlord after booking. The phone number and email address of the landlord can be found on the booking confirmation you received from Vipio.

The tenant of an accommodation is responsible for any damage caused. If there is any damage you should report it to the landlord of the accommodation (his/her details are on your booking confirmation).

This differs per accommodation. At some accommodations, the tourist tax is already included in the travel sum, at other accommodations it is a mandatory fee that you must pay at the time of booking and it is also possible that you will have to pay the tourist tax at the time of check-out. Look carefully at the description and features of the accommodation. If there is no mention of tourist tax, this is probably included in the total travel sum.

After you have found a special stay at Vipio, choose a date and click on 'Book now'. On the next page, you are asked to enter your details. When you have finished, click on 'Confirm my booking'. You will then be redirected to the payment page, where you can enter the discount code printed on your gift card. The gift card's value will be deducted from the total amount of your booking.

The Vipio gift card is valid for 2 years from the date of issue. This date is shown on the gift card.

* The Vipio gift card can only be used when booking accommodation through Vipio.
* The Vipio gift card is valid for 2 years after its purchase, and the expiry date is shown on the gift card.
* The value of the gift card will be deducted from the total booking amount.
* The amount on the gift card must be used in one go.
* If the total booking amount is less than the amount on the gift card, the remaining balance will be forfeited.
* You can use a maximum of 1 Vipio gift card per booking.
* Under no circumstances can the gift card be redeemed for cash.
* A gift card cannot be used for a booking that has already been completed.
* The right of withdrawal does not apply to Vipio gift cards.
* Gift cards cannot be returned.
* If a booking that has been (partly) paid for with a gift card is cancelled, the amount remaining after deduction of the cancellation fee will be converted into a new gift card.
* Risk of loss and ownership of gift cards passes to the buyer at the time of the electronic transfer of the gift card to the buyer or the buyer's designated recipient. Vipio is not responsible for a gift card that has been lost, stolen, destroyed or used without your consent.

If you are looking for the reviews about Vipio or the reviews of accommodations on Vipio you can see them on our review page. Because only guests who have booked through Vipio can leave a review on our site you will always see only real reviews from guests. See all reviews here: https://www.vipio.com/en/reviews/all